BYD Sime Motors Elevates Aftersales Experience with Digital Service Booking

BYD Sime Motors, the official distributor of BYD cars in Malaysia, continues to elevate the ownership experience through the digitalisation of its service booking process, providing customers with a faster, more convenient and seamless way to schedule vehicle servicing and maintenance.

Available through the Sime Motors’ OneGo App, the enhanced end-to-end digital service booking journey streamlines the servicing experience by eliminating manual booking and confirmation processes, providing real-time appointment availability, and minimising contact points with better efficiency. With rising BYD vehicles on Malaysian roads, BYD Sime Motors recognises that EV ownership demands smarter and faster solutions. The platform simplifies the management of vehicle servicing and repairs, making it an ideal, integrated tool for tech-savvy individuals and busy professionals to stay on top of maintenance schedules.

The OneGo App displays real-time availability, allowing owners to select their preferred date and time and confirm appointments instantly. What’s more, owners can also choose their preferred service centre and service advisor. To start using the app, owners can select their registered vehicles, enter the current mileage and include specific notes for the technical team. A confirmation email, with complete details of the scheduled visit, provides additional peace of mind.

Jeffrey Gan, Managing Director, Southeast Asia, Sime Motors, said, “At Sime Motors, we believe that a premium ownership experience extends well beyond the vehicle handover. As our customer base grows, we remain committed to strengthen our aftersales capabilities to amplify smart care for electric vehicles. Digital solutions that prioritise BYD owners’ unique requirements and convenience ensure that each one has the opportunity to enjoy a seamless, reassuring journey throughout the vehicle’s lifetime.”

Your Service Schedule, Simplified

Managing vehicle care is now easier with the OneGo App. Once their confirmation email arrives, BYD owners can add their service appointment to Apple or Google Calendar with a single tap. Owners can also check upcoming bookings, reschedule when plans change and review their last service date in the app. With service information at their fingertips, owners can plan ahead with less hassle and greater peace of mind.

Exclusive Benefits for Digital Bookings

On top of the numerous benefits of using the OneGo App, BYD owners who book via the platform will enjoy a RM50 service discount. The campaign runs from today to 31 December 2026

The BYD aftersales ecosystem comprises 33 aftersales facilities and 16 body and paint centres nationwide and is complemented by an extensive network comprising 45 sales and marketing outlets.